Política de envío

At MapleFolk.shop, we aim to make the journey from checkout to doorstep as straightforward as possible. This Shipping Policy explains shipping charges, processing, delivery expectations, address requirements, tracking, and procedures for dealing with delayed or damaged shipments.

1. Shipping Charges

We offer free shipping on qualifying orders.

For orders with a merchandise subtotal under $10.00, a $5.99 shipping charge will apply.

Any applicable shipping charge should be displayed before the customer completes checkout.

2. Order Processing

Once an order is submitted and payment authorization is completed, the order may enter our fulfillment process.

Processing time may vary based on:

  • Product availability;
  • Order volume;
  • Payment verification;
  • Warehouse operations;
  • Weekends and holidays;
  • Address verification; and
  • Other logistical circumstances.

An order confirmation confirms receipt of the order request. It does not necessarily mean the order has already shipped.

3. Delivery Estimates

Delivery times may vary depending on:

  • Destination;
  • Shipping carrier;
  • Shipping method;
  • Inventory location;
  • Processing time;
  • Weather;
  • Transportation conditions; and
  • Carrier volume.

Any delivery period displayed on the Website or communicated to the customer should generally be considered an estimate unless expressly identified as guaranteed.

4. Accurate Shipping Information

Customers are responsible for providing a complete and accurate delivery address.

Please verify:

  • Recipient name;
  • Street address;
  • Apartment, suite, or unit number;
  • City;
  • State;
  • ZIP code; and
  • Any other required delivery details.

Incorrect or incomplete addresses may cause delays, unsuccessful delivery, or return-to-sender situations.

5. Tracking

Where tracking information is available, it may be provided through an order confirmation, shipping communication, or other applicable channel.

Carrier tracking information may not update immediately after a package is transferred to the carrier.

6. Delayed Shipments

Shipping delays may result from:

  • Severe weather;
  • Natural disasters;
  • Transportation disruptions;
  • Carrier congestion;
  • Holidays;
  • Incorrect address information;
  • Technical or operational interruptions;
  • Security incidents; or
  • Other circumstances beyond our reasonable control.

Customers experiencing a significant delay may contact [email protected].

7. Lost Packages

If a package appears to be lost, customers should contact us with:

  • Order number;
  • Recipient name;
  • Shipping address;
  • Tracking number, if available; and
  • A description of the delivery issue.

We may investigate the matter with the applicable carrier and determine an appropriate resolution.

8. Damaged Packages and Merchandise

If a package arrives visibly damaged, customers should photograph the package and merchandise when reasonably possible.

Useful documentation may include:

  • Shipping box;
  • Shipping label;
  • Damaged packaging;
  • Damaged blanket or pillow;
  • Internal protective material; and
  • Other relevant evidence.

This information may assist in evaluating whether replacement, refund, or another resolution is appropriate.

9. Undeliverable Packages

A shipment may be returned to us because of:

  • Incorrect address;
  • Missing apartment or unit information;
  • Refusal of delivery;
  • Failed delivery attempts;
  • Carrier restrictions; or
  • Other delivery circumstances.

If a package is returned, we may contact the customer to determine whether reshipment or another resolution is available.

10. Multiple Shipments

An order containing multiple products may occasionally be shipped in separate packages.

Individual items may therefore arrive on different dates.

Separate tracking numbers do not necessarily mean that separate orders were placed.

11. Shipping Restrictions

Certain destinations may be subject to carrier limitations or other logistical restrictions.

If a shipment cannot reasonably be delivered to the requested destination, we may contact the customer regarding cancellation, modification, or another available resolution.

12. Shipping Information and Consumer Protection

MapleFolk.shop seeks to communicate material shipping charges and conditions clearly before a purchase is completed.

Kentucky's Consumer Protection Act identifies various unfair, false, misleading, or deceptive practices in trade or commerce as unlawful.

Nothing in this Shipping Policy is intended to waive rights or remedies provided by applicable Kentucky or federal law.

13. Contact

Shipping questions may be directed to:

Disabled American Veterans
860 Dolwick Dr
Erlanger, KY 41018
United States

Email: [email protected]
Contact: VERONICA-LAMAR SANCHEZ