Política de reembolso
At MapleFolk.shop, operated by Disabled American Veterans, we want every blanket and throw pillow to arrive in a condition that makes it ready for immediate enjoyment. Soft furnishings are personal household products, and we understand that customers may occasionally receive an item that is damaged, defective, incorrect, or simply not suitable for their needs.
This Return and Refund Policy explains the circumstances under which merchandise may be returned, replaced, or refunded and provides a clear process for resolving order-related concerns.
This Policy is intended to be applied consistently with applicable federal law and the laws of the Commonwealth of Kentucky.
1. Products Covered by This Policy
This Policy applies to products purchased through MapleFolk.shop, including:
- Blankets;
- Throw blankets;
- Decorative or accent pillows;
- Throw pillows;
- Cushion-style products; and
- Other substantially similar soft-home products offered through the Website.
Specific product listings may contain additional information concerning materials, dimensions, colors, care instructions, or other characteristics.
2. Eligible Returns
Subject to the terms below, a customer may request a return when merchandise:
- Arrives damaged;
- Arrives with a manufacturing defect;
- Is materially different from its advertised description;
- Is the wrong product;
- Arrives in the wrong quantity;
- Is missing an essential component;
- Was materially damaged during transportation; or
- Otherwise qualifies for a return under applicable law.
We may also approve discretionary returns for otherwise conforming products depending on the circumstances of the order.
For discretionary returns, merchandise should generally be unused, clean, and in substantially the same condition in which it was received.
3. Return Request Period
Customers should inspect their shipment promptly after delivery.
For ordinary discretionary returns, we generally request that a return request be submitted within 30 calendar days after delivery.
For damaged, defective, or incorrect merchandise, customers should contact us as soon as reasonably possible after discovering the problem.
The administrative return period stated above does not eliminate or restrict a statutory right or remedy that cannot legally be waived.
4. Return Request Procedure
To begin a return request, contact:
Disabled American Veterans
860 Dolwick Dr
Erlanger, KY 41018
United States
Email: [email protected]
Contact: VERONICA-LAMAR SANCHEZ
Please include:
- Your name;
- Order number;
- Purchase date;
- Product name;
- Reason for the return;
- Description of the issue; and
- Photographs or other supporting information when appropriate.
For damaged packages, photographs showing both the merchandise and shipping packaging are particularly useful.
5. Damaged Merchandise
If a blanket or pillow arrives damaged, customers should contact us promptly.
When possible, please preserve the original packaging until the claim has been reviewed.
We may request photographs showing:
- The damaged product;
- Outer shipping packaging;
- Shipping label;
- Internal packaging;
- Visible stains, tears, punctures, or other damage; and
- Any other information reasonably necessary to evaluate the claim.
Depending on the circumstances, we may provide a replacement, replacement component, refund, partial refund, or another reasonable resolution.
6. Defective Products
A product may be considered defective when a manufacturing or product-related problem materially interferes with its ordinary intended use.
Examples may include:
- Significant stitching failures;
- Manufacturing defects;
- Material separation;
- Defective closures or components, where applicable;
- Serious structural defects in a pillow; or
- Other substantial product failures.
Minor variations in texture, fabric appearance, color, or pattern that are consistent with the product description or normal manufacturing variation may not necessarily constitute defects.
7. Incorrect or Mis-Shipped Products
If you receive an item that does not match your order, please contact us before sending the merchandise back.
Where appropriate, we may arrange for the incorrect item to be returned and provide the correct product.
If the correct item is unavailable, we may provide a refund or another appropriate resolution.
8. Condition of Returned Products
Returned merchandise should generally be:
- Unused;
- Clean;
- Free from unusual odors;
- Free from stains;
- Free from pet hair or other contamination;
- Unaltered; and
- Accompanied by original packaging or components when reasonably available.
This condition requirement does not limit rights concerning products that arrive defective or damaged.
Because blankets and pillows are textile and household products, merchandise that has been washed, materially soiled, altered, or used in a manner inconsistent with its intended purpose may not qualify for a discretionary return.
9. Return Shipping Costs
For a discretionary return based solely on a change of mind, the customer may be responsible for return shipping costs if the return is approved.
When merchandise is confirmed to be defective, damaged before delivery, or incorrectly shipped by us, MapleFolk.shop will determine an appropriate return-shipping arrangement.
Customers should not ship merchandise to the return address without following any return instructions provided by us.
10. Refunds
After an approved return has been received and evaluated, an eligible refund will generally be issued to the original payment method.
The time required for a refund to appear in a customer's account may depend on the customer's bank, card issuer, payment processor, or other financial institution.
We do not control the processing time of an independent financial institution after a refund has been submitted.
11. Partial Refunds
A partial refund may be appropriate where:
- Only one item in a multi-item order is affected;
- A product has a minor issue that does not prevent ordinary use;
- A customer elects to retain merchandise after an issue has been disclosed;
- Only part of an order was incorrectly fulfilled; or
- Another circumstance reasonably supports a partial adjustment.
Where practical, the proposed resolution will be communicated before processing.
12. Exchanges and Replacements
If inventory permits, MapleFolk.shop may provide an exchange or replacement for an eligible defective, damaged, or incorrectly shipped product.
If the original product is unavailable, we may offer another reasonable resolution, including a refund.
13. Order Cancellation
Customers who wish to cancel an order should contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests received before fulfillment or shipment.
Once an order has entered fulfillment or has been transferred to a carrier, cancellation may no longer be possible, and the customer may instead need to follow the applicable return procedure.
14. Refunds for Unavailable Merchandise
If we cannot fulfill a confirmed order because an item becomes unavailable or another material fulfillment problem occurs, we may cancel the affected portion of the order and issue an appropriate refund.
15. Consumer Protection
MapleFolk.shop seeks to provide accurate information about products, pricing, availability, and transaction terms.
Kentucky's Consumer Protection Act is contained primarily in KRS Chapter 367 and includes provisions addressing unlawful unfair, false, misleading, or deceptive acts in consumer transactions.
Nothing in this Policy is intended to waive or eliminate a consumer right or remedy that applicable Kentucky or federal law makes non-waivable.
16. Contact
Return and refund inquiries should be directed to:
Disabled American Veterans
860 Dolwick Dr
Erlanger, KY 41018
United States
Email: [email protected]
Contact: VERONICA-LAMAR SANCHEZ